Back to site

Shop info and FAQ:

PRICES:
All prices are in Australian Dollars.

METHODS OF PAYMENT:
Ivy Designs accepts payments through PayPal. You do not need to have a Paypal account to use Paypal. We kindly ask that payment is made within 2 days of placing an order. After 2 days and if we have not heard from you, your order may be cancelled. For Australian orders we also accept direct deposit. Please contact us for account details. Items paid by PayPal eChecks will not ship until PayPal clears the funds (normally 4-6 days).

WHOLESALE AND CUSTOM ORDERS:
Ivy Designs is not taking wholesale orders at the moment. We will consider custom orders at this time for individual purchase. So, if you have a request, please get in touch.

SHIPPING:
GOODS: For goods that are posted in the mail, we use Australia Post - standard delivery. International shipping costs are calculated at checkout. Loss or damage is not covered unless insurance is taken. Please note in the comments field if you would like insurance for your order. Any customs duties imposed on international shipments are the responsibility of the buyer. Orders are made and sent strictly in order of receipt.
PDF ePatterns: Once payment has been cleared, you will immediately receive an automatic email with links to download your pattern/s. If you do not receive an email, please check the status of the transaction and check your spam folder. Emails are sent to the email address provided on your Paypal account.

RETURN/REFUND POLICY:
GOODS: If an item is custom made, we cannot refund or exchange if you change your mind. Please be sure to check sizing measurements before making a purchase. Should your purchase become damaged during the first three months (from the date of purchase), you may return the item for repair. Please contact us beforehand. Damage should relate to the construction of the item only (such as stitching and buttons) and not stains and tears. We strive to make your purchase a happy one, so if you have any queries at all, please contact us and we will do our best to assist you.
PATTERNS: Due to the nature of our patterns, we can not accept refunds or exchanges. All sales on patterns are final.

HOW SECURE IS PAYMENT?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

COPYRIGHT AND PATTERNS: Please do not reproduce or copy anything from our site/s without prior permission from Ivy Designs. This includes but is not limited to text, layout, designs, patterns, photographs, images and illustrations.

All patterns and instructions are created and owned by Ivy Designs. We are a small business and work hard to create original designs with the home sewer in mind. Our patterns are for personal use only. Our patterns and instructions - including but not limited to text, layout, designs, photographs and illustrations are protected by Copyright (2010). Reproduction and distribution of our patterns or any part is prohibited, including photocopying and forwarding contents electronically. We kindly ask you to respect our hard work and copyrights. If you are looking to sell products made from our patterns, please contact us at info@ivydesigns.com.au to join our Handmade Partners Program and be informed of our terms of use. You can also view information about our Handmade Partners Program on our website www.ivydesigns.com.au.